Refund policy

At Gray, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

Eligibility Criteria:

• Items must be unused and in the same condition as received.
• Jewelry items must be returned in their original packaging.
• Earrings are not eligible for return due to hygiene reasons.

How to Initiate a Return:

1. Contact our customer service team at [contact email] to request a return authorization.
2. Once approved, securely package the items and ship them back to the address provided.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges:

• If you wish to exchange an item, please follow the return process and indicate the desired exchange item when contacting customer service.

Questions or Concerns:

• If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [contact email]. We're here to help!